HESCO Complaint Center (2024)
Electricity-related issues can often be a source of frustration for many. However, with the HESCO complaint registration process, you can address your concerns efficiently and promptly.
How to Easily Register a Complaint with HESCO?
Here’s a comprehensive guide to navigating the HESCO complaint registration process seamlessly.
Step 1: Access the HESCO Official Website
The initial step in the complaint registration process involves accessing the official HESCO website. Simply type “hesco.gov.pk” in your browser’s search bar and hit enter. This action will lead you to the HESCO homepage.
Step 2: Navigate to the “Media Center” Tab
Upon reaching the HESCO homepage, you’ll notice various tabs on the navigation bar. Locate the “Media Center” tab and hover your cursor over it. A drop-down menu will appear, presenting you with different options related to customer service and information dissemination.
Step 3: Click on “Register Your Complaints”
From the drop-down menu under the “Media Center” tab, click on the “Register Your Complaints” option. This action will redirect you to the HESCO complaint registration page, which allows you to formally submit your concerns or issues.
Step 4: Complete the Complaint Registration Form
On the complaint registration page, you’ll find a form that requires specific information to effectively process your complaint. Follow these sub-steps to fill out the form accurately:
- Enter Your HESCO Bill Reference Number: Locate the 14-digit reference number on your HESCO ebill and input it in the designated field on the form.
- Provide Your Mobile Number: Input your mobile number without any spaces or dashes to ensure seamless communication between you and the HESCO team.
- Enter Your Name: Fill in your name in the designated field, ensuring that it matches the details on your HESCO bill.
- Specify Your Nearest Location: Provide the name of the nearest location to your residence to help the HESCO team pinpoint your service area accurately.
- Select the Nature of Your Complaint: Choose the relevant option from the dropdown list, which typically includes “line complaints,” “non-line complaints,” or “leads/requests” to specify the category of your complaint.
- Describe the Details of Your Complaint: Utilize the space provided to outline the specifics of your issue in detail, ensuring clear communication of your concerns.
- Attach Relevant Files or Documents (Optional): If necessary, you can utilize the “choose file” option to attach any supporting documents that might be pertinent to your complaint.
Step 5: Finalize Your Complaint Submission
Once you’ve completed the form and attached any relevant documents, take a moment to review the information you’ve provided. Ensure all details are accurate and clearly outline your complaint. After confirming the accuracy of your submission, click on the “Register Complaint” button to finalize the registration process.
FInal Thoughts
You can effectively register your HESCO e bills complaint and ensure that your electricity-related issues are addressed promptly and efficiently. Taking the time to provide accurate and detailed information will greatly assist the HESCO team in resolving your concerns in a timely manner, ultimately contributing to an improved customer experience.