HESCO Complaint Center (2024)

Electricity-related issues can often be a source of frustration for many. However, with the HESCO complaint registration process, you can address your concerns efficiently and promptly.

Hesco Complaint

How to Easily Register a Complaint with HESCO?

Here’s a comprehensive guide to navigating the HESCO complaint registration process seamlessly.

Step 1: Access the HESCO Official Website

The initial step in the complaint registration process involves accessing the official HESCO website. Simply type “hesco.gov.pk” in your browser’s search bar and hit enter. This action will lead you to the HESCO homepage.

Step 2: Navigate to the “Media Center” Tab

Upon reaching the HESCO homepage, you’ll notice various tabs on the navigation bar. Locate the “Media Center” tab and hover your cursor over it. A drop-down menu will appear, presenting you with different options related to customer service and information dissemination.

Step 3: Click on “Register Your Complaints”

From the drop-down menu under the “Media Center” tab, click on the “Register Your Complaints” option. This action will redirect you to the HESCO complaint registration page, which allows you to formally submit your concerns or issues.

Step 4: Complete the Complaint Registration Form

On the complaint registration page, you’ll find a form that requires specific information to effectively process your complaint. Follow these sub-steps to fill out the form accurately:

  • Enter Your HESCO Bill Reference Number: Locate the 14-digit reference number on your HESCO ebill and input it in the designated field on the form.
  • Provide Your Mobile Number: Input your mobile number without any spaces or dashes to ensure seamless communication between you and the HESCO team.
  • Enter Your Name: Fill in your name in the designated field, ensuring that it matches the details on your HESCO bill.
  • Specify Your Nearest Location: Provide the name of the nearest location to your residence to help the HESCO team pinpoint your service area accurately.
  • Select the Nature of Your Complaint: Choose the relevant option from the dropdown list, which typically includes “line complaints,” “non-line complaints,” or “leads/requests” to specify the category of your complaint.
  • Describe the Details of Your Complaint: Utilize the space provided to outline the specifics of your issue in detail, ensuring clear communication of your concerns.
  • Attach Relevant Files or Documents (Optional): If necessary, you can utilize the “choose file” option to attach any supporting documents that might be pertinent to your complaint.

Step 5: Finalize Your Complaint Submission

Once you’ve completed the form and attached any relevant documents, take a moment to review the information you’ve provided. Ensure all details are accurate and clearly outline your complaint. After confirming the accuracy of your submission, click on the “Register Complaint” button to finalize the registration process.

FInal Thoughts

You can effectively register your HESCO e bills complaint and ensure that your electricity-related issues are addressed promptly and efficiently. Taking the time to provide accurate and detailed information will greatly assist the HESCO team in resolving your concerns in a timely manner, ultimately contributing to an improved customer experience.

Frequently Asked Questions

You can register a HESCO complaint through different channels, such as phone, email, online portal, or physical visit. The HESCO helpline number is 118, which is available 24/7. You can also email your complaint to [email protected].

You can track the status of your HESCO complaint by using the complaint number and the PIN code that you receive after registering your complaint. You can either call the HESCO helpline at 118 and provide your complaint number and PIN code. You can also visit your nearest HESCO customer service center or sub-divisional office and provide your complaint number and PIN code to track the status of your complaint in person.

The time taken for HESCO to resolve a complaint depends on the nature and severity of the problem. The average time for resolving a complaint is as follows:

  • Billing complaints: 3 working days
  • Power outage complaints: 4 hours
  • Voltage fluctuation complaints: 24 hours
  • Meter tampering complaints: 7 working days
  • New connection complaints: 15 working days However, these are only indicative times and may vary depending on the ground realities and the availability of resources.

If you are not satisfied with the resolution of your HESCO complaint, you can escalate your complaint to the higher authorities of HESCO. You can either call the HESCO helpline at 118 and ask for the contact details of the concerned officer.

You can also write a letter to the Chief Executive Officer (CEO) of HESCO and send it to the following address: Chief Executive Officer Hyderabad Electric Supply Company WAPDA Complex, Hussainabad Hyderabad, Sindh Pakistan