HESCO MIS Online: The Ultimate Guide

HESCO MIS (Management Information System) is one of the best portals for managing different services including employees, customers, and utilities like HESCO online bills.

The main purpose of launching this Management Information System is to enhance and improve the transparency inside the HESCO (Hyderabad Electric Supply Company).

HESCO can effectively manage its customers and employees online with the MIS system, leading to improved customer service quality.

HESCO MIS Management Information System

HESCO MIS – Management Information System

To access the HESCO MIS, simply visit the official HESCO website and log in using your username, password, and ID.

This user-friendly system allows you to easily access various HESCO services such as bill payment, E-bill downloads, lodging complaints, and requesting new connections.  

Key features of the HESCO MIS System:

  • A self-service online portal and mobile apps.
  • Better user experience for HESCO bill payments, New connection requests, load shading complaints, and generating e-bills.
  • SMS and Email notification services for consumers.
  • HESCO can analyze customer behavior to improve their quality.
  • Better and automatic complaints management system.
  • Safe and secure portal to provide customers a data safety.

How to Access the HESCO MIS?

To access the HESCO Management Information System, you will need to visit the official HESCO MIS website. Once there, you will need to input your username and password to gain access to the online portal.  

Customers and employees both can visit this portal with their login credentials:

For Employees

  • Employees need to visit the staff portal.
  • Use your employee’s User name and password to log in.
  • The staff can generate the reports and perform their routine work online at the portal.
  • Some other tasks include inventory status and outage alerts.

For Customers

  • Customers can access at HESCO MIS website.
  • First, you have to register and create an account.
  • After registration complete login to your account.
  • You can access HESCO Bill payments, lodge complaints, and download e-bills.

HESCO MIS Features

 The HESCO MIS portal provides a range of features to help you address your complaints, submit connection applications, and receive notification services.  

Complaint Management

Managing and tracking complaints related to HESCO services, including load shedding, electric supply line issues, and meter-related problems, is easily achievable.  

New Connection

The HESCO MIS portal allows customers to apply for a new electricity connection, change their connection name, update their load type, and track the status of their demand notice.  

Online Bill Payments

You can also check your HESCO bills online and proceed with the bill payments. Moreover, you can download your HESCO duplicate bill online.

Notification Alerts Service

After registering for this portal, you will receive notification services on your mobile phone. This includes SMS notifications for your monthly meter reading, load shedding schedule, and any electric line breakdowns.  

How Does HESCO MIS Online Work?

The HESCO MIS services are readily available online 24/7 through an online portal. This portal allows customers to easily apply for new connections, register complaints, and pay bills.

It also integrates with HESCO’s database, providing real-time access to services for both customers and employees.

When customers submit requests, they are automatically assigned to the appropriate department, and customers receive notifications via email or SMS for updates, reminders, and events.  

Conclusion

 The HESCO MIS online portal was developed to provide convenience for both customers and HESCO staff. Its primary aim is to expedite the resolution of complaints while ensuring high quality.

Additionally, customers can utilize the self-service option to apply for new connections, file complaints, and monitor the status of their applications.